Productsheet QEP®
Productsheet QEP®
QEP® certification
Ensure quality with your certification according to QEP - Qualität und Entwicklung in Praxen® (quality and development in practices)
QEP - Qualität und Entwicklung in Praxen® is the quality management procedure of the KBV and the KV (the German National and Federal Associations of Statutory Health Insurance Physicians). It was developed specifically for doctors’ and psychotherapists’ practices.
It is applicable to all organizational formats, professional practice groups and cooperatives from individual practices without employees to medical care centers as well as all practices / medical centers / institutions that have several locations.
Discover how QEP certification® isn’t just able to help optimize your internal processes but can also strengthen the confidence your patients place in you.
Your benefits from QEP certification®
- Optimized patient care:
Standardized processes and continuous quality controls can help to increase the levels of patient satisfaction and safety. - More efficient processes in your practice:
Optimized and clearly defined workflows reduce errors and save time, resulting in greater efficiency. - Increased staff satisfaction:
A well-organized practice environment and clearly defined responsibilities support your team’s well-being and motivation. - Increased competitiveness:
QEP certification® is a strong testament of your quality that gives you an advantage with patients who are in the process of choosing a doctor and with potential new employees who are looking for a job.
Your QEP certification® at a glance
QEP® (quality and development in practices) was developed specifically for participating physicians’ and psychotherapists’ practices as well as medical care centers. It offers practical tips and support for the topics of patient care, patients’ rights and patients’ safety, as well as staff, vocational training, leadership and organization, and quality development.
Together with a neutral third party (QEP-Visitor®), we audit your quality management on the basis of a documents review and a visitation to your practice.
QEP – quality and development in practices® (German: Qualität und Entwicklung in Praxen) is a quality management procedure recognized by the German Accreditation Body (DAkkS) in accordance with DIN EN ISO/IEC 17065 and the KV and the KBV (the German National and Federal Associations of Statutory Health Insurance Physicians).
The basis for certification according to QEP® is the QEP Qualitätsziel-Katalog® (quality objectives catalog).
The basis for certification according to QEP® is the QEP Qualitätsziel-Katalog® (quality objectives catalog).
The QEP-Qualitätsziel-Katalog® covers the various aspects of work in medical practices.
In its latest version from 2022, the QEP Qualitätsziel-Katalog® is divided into 5 chapters: Patient care, patients’ rights and safety, staff and vocational training, leadership and organization, and quality development. A total of 62 key objectives are defined under these 5 chapters, which are broken down into 281 types of proof is required/indicators.
In its latest version from 2022, the QEP Qualitätsziel-Katalog® is divided into 5 chapters: Patient care, patients’ rights and safety, staff and vocational training, leadership and organization, and quality development. A total of 62 key objectives are defined under these 5 chapters, which are broken down into 281 types of proof is required/indicators.
The QEP-Manualplus® supplements the QEP Qualitätsziel-Katalog®.
The QEP-Manualplus® is not relevant to the certification.
Submission of documents
To be able to start the QEP certification® process, we first need a number of documents from you. For this purpose, we will provide you with a folder structure in the .zip format in which you can save the necessary documents and then submit them to us. You can download the folder structure from our information documents below.
The visitation checklist also has to be completed and sent to DEKRA Certification before the start of the certification. You can also use the checklist to ensure that you have worked through and implemented all the required supporting documents/indicators of the QEP Qualitätsziel-Katalog® (QEP Quality Objectives Catalog®).
The checklist is included in the folder structure.
To be able to start the QEP certification® process, we first need a number of documents from you. For this purpose, we will provide you with a folder structure in the .zip format in which you can save the necessary documents and then submit them to us. You can download the folder structure from our information documents below.
The visitation checklist also has to be completed and sent to DEKRA Certification before the start of the certification. You can also use the checklist to ensure that you have worked through and implemented all the required supporting documents/indicators of the QEP Qualitätsziel-Katalog® (QEP Quality Objectives Catalog®).
The checklist is included in the folder structure.
Documents review
A documents review is compulsory prior to any on-site visitation. A documents review is carried out in two stages: formal and content-based.
In the first step, in the formal review of the guidelines, the completeness of all the compulsory documents to be submitted in the QM guidelines for practices are verified. In the second step, in the review of the contents of the documents, the visitor checks that the content of the documents to be submitted complies with the requirements of the QEP Qualitätsziel-Katalog®.
A documents review is compulsory prior to any on-site visitation. A documents review is carried out in two stages: formal and content-based.
In the first step, in the formal review of the guidelines, the completeness of all the compulsory documents to be submitted in the QM guidelines for practices are verified. In the second step, in the review of the contents of the documents, the visitor checks that the content of the documents to be submitted complies with the requirements of the QEP Qualitätsziel-Katalog®.
On-site visitation
After the successful documents review, the visitor will carry out an on-site inspection to see how you have taken into account and implemented the requirements of the QEP Qualitätsziel-Katalog®. Various methods are used for this, such as questioning employees, practice inspections and random sampling.
After the successful documents review, the visitor will carry out an on-site inspection to see how you have taken into account and implemented the requirements of the QEP Qualitätsziel-Katalog®. Various methods are used for this, such as questioning employees, practice inspections and random sampling.
Certification recommendation decision
After the on-site visitation, the visitor will make a recommendation as to whether the certification can be recommended. After an affirmative decision, you will receive a certificate with a validity period of 3 years as well as a visitation report containing the key details of the on-site visitation.
After the on-site visitation, the visitor will make a recommendation as to whether the certification can be recommended. After an affirmative decision, you will receive a certificate with a validity period of 3 years as well as a visitation report containing the key details of the on-site visitation.
Surveillance
Surveillance audits are compulsory during the certification period. In this context, an annual review is carried out on the basis of submitted documents to determine whether the certification can be maintained.
Surveillance audits are compulsory during the certification period. In this context, an annual review is carried out on the basis of submitted documents to determine whether the certification can be maintained.
Recertification
A new cycle starts.
A new cycle starts.
QEP® has been specially developed for participating doctors’ and psychotherapists’ practices and medical care centers.
The cost of the QEP certification® depends on various factors, such as the size of your practice, the number of sites, the KV approvals etc.
Each practice is unique. To create an individual quote for you, we require some information from you as a first step. The basic information sheet is available for this purpose. On this basis, our sales team is able to gather all the data of relevance to the preparation of the quote. Our sales team will then analyze the specific requirements of your practice and will provide you with a detailed quote.
After your successful QEP certification® you receive to the following documents and materials:
Certificate: An official document which confirms the successful certification of your practice.
Visitation report: A detailed analysis, documenting the strengths of your practice and the improvements made.
QEP logos of the KBV: Official logos which confirm the quality of your practice.
With these materials, you are entitled to use the QEP logos of KBV (German Federal Association of Statutory Health Insurance Physicians) for advertising purposes. Show your patients and partners that your practice fulfills the highest standards of quality and that you are dedicated to continuously improving the quality of your care.
The KBV website provides further information about QEP® as well as a variety of useful materials, guides, practical tips, seminar offerings and workshops that can support you with the implementation and application of QEP® in your practice.
The independent partner for your QEP® certification
- Save both time and money thanks to our many locations and our short channels of digital communication.
- Benefit from the long-standing and cross-industry auditing experience of our experts.
- Secure the trust of your customers and business contacts with our recognized DEKRA seal and increase your competitiveness.
