QEP® certification

Ensure quality with your certification according to QEP - Qualität und Entwicklung in Praxen® (quality and development in practices)

QEP - Qualität und Entwicklung in Praxen® is the quality management procedure of the KBV and the KV (the German National and Federal Associations of Statutory Health Insurance Physicians). It was developed specifically for doctors’ and psychotherapists’ practices.

It is applicable to all organizational formats, professional practice groups and cooperatives from individual practices without employees to medical care centers as well as all practices / medical centers / institutions that have several locations.

Discover how QEP certification® isn’t just able to help optimize your internal processes but can also strengthen the confidence your patients place in you.

Your QEP certification® at a glance

QEP® (quality and development in practices) was developed specifically for participating physicians’ and psychotherapists’ practices as well as medical care centers. It offers practical tips and support for the topics of patient care, patients’ rights and patients’ safety, as well as staff, vocational training, leadership and organization, and quality development.

Together with a neutral third party (QEP-Visitor®), we audit your quality management on the basis of a documents review and a visitation to your practice.

About QEP®

QEP – quality and development in practices® (German: Qualität und Entwicklung in Praxen) is a quality management procedure recognized by the German Accreditation Body (DAkkS) in accordance with DIN EN ISO/IEC 17065 and the KV and the KBV (the German National and Federal Associations of Statutory Health Insurance Physicians).
The basis for certification according to QEP® is the QEP Qualitätsziel-Katalog® (quality objectives catalog).

The QEP-Qualitätsziel-Katalog® covers the various aspects of work in medical practices.
In its latest version from 2022, the QEP Qualitätsziel-Katalog® is divided into 5 chapters: Patient care, patients’ rights and safety, staff and vocational training, leadership and organization, and quality development. A total of 62 key objectives are defined under these 5 chapters, which are broken down into 281 types of proof is required/indicators.

The QEP-Manualplus® supplements the QEP Qualitätsziel-Katalog®.

The QEP-Manualplus® is not relevant to the certification.

The QEP certification® procedure

Submission of documents
To be able to start the QEP certification® process, we first need a number of documents from you. For this purpose, we will provide you with a folder structure in the .zip format in which you can save the necessary documents and then submit them to us. You can download the folder structure from our information documents below.
The visitation checklist also has to be completed and sent to DEKRA Certification before the start of the certification. You can also use the checklist to ensure that you have worked through and implemented all the required supporting documents/indicators of the QEP Qualitätsziel-Katalog® (QEP Quality Objectives Catalog®).
The checklist is included in the folder structure.

Documents review
A documents review is compulsory prior to any on-site visitation. A documents review is carried out in two stages: formal and content-based.
In the first step, in the formal review of the guidelines, the completeness of all the compulsory documents to be submitted in the QM guidelines for practices are verified. In the second step, in the review of the contents of the documents, the visitor checks that the content of the documents to be submitted complies with the requirements of the QEP Qualitätsziel-Katalog®.

On-site visitation
After the successful documents review, the visitor will carry out an on-site inspection to see how you have taken into account and implemented the requirements of the QEP Qualitätsziel-Katalog®. Various methods are used for this, such as questioning employees, practice inspections and random sampling.

Certification recommendation decision
After the on-site visitation, the visitor will make a recommendation as to whether the certification can be recommended. After an affirmative decision, you will receive a certificate with a validity period of 3 years as well as a visitation report containing the key details of the on-site visitation.

Surveillance
Surveillance audits are compulsory during the certification period. In this context, an annual review is carried out on the basis of submitted documents to determine whether the certification can be maintained.

Recertification
A new cycle starts.

Questions and answers

Who is QEP® aimed at?

QEP® has been specially developed for participating doctors’ and psychotherapists’ practices and medical care centers.

How much does the QEP certification® cost and how can I get a quote?

How can I draw the public’s attention to my successful certification?

Supporting information and useful tips about QEP® and the QEP Qualitätsziel-Katalog®

The independent partner for your QEP® certification

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