Certification according to DIN EN 13816
Quality in local public transport
Customer satisfaction is particularly important for transport companies in local public transport. The European standard DIN EN 13816 was developed to enable companies to demonstrate the quality of their services to the outside world.
The aim of the DIN EN 13816 standard is to support the quality awareness of transport companies and to thereby respond more closely to the needs and expectations of customers.
As an accredited auditing body, we offer our customers exactly the right service. With certification according to our independent audit, you significantly increase the competitiveness of your company. This is particularly important in the face of the ever-increasing competitive pressure, e.g. in tenders and applications for public funding.
Proof of your quality capability in local public transport
Our experienced experts check the quality of public transport services against the following predefined quality criteria:
Availability
The schedule-related reliability and the spatial availability of the services that are offered must be ensured.
Accessibility
The services and products must be equally accessible to everyone, through accessibility for persons with disabilities, for example.
Information
The customer should be provided with all the necessary information, such as a schedule or location.
Time
The times specified by the transport company must be complied with, to ensure that customers can reach any connecting journeys, for example.
Customer care
Customer care before, during and after journeys plays a major role for customer satisfaction.
Comfort
The comfort is determined by the type of vehicle and the equipment and features.
Safety
The quality of the vehicles and the training of the crew are crucial to the safety of the service offered by the transport company.
Environmental influences
The topics “environmental influences and pressures” are also of importance for customers and affect their satisfaction with the service.
As part of the certification according to DIN EN 13816, our experts check every single criterion. We check the conformity of the measures carried out (customer surveys, direct measurements or the use of test customers, etc.) with DIN EN 13816.
As an accredited certification body, we are able to check and assess the quality of your services and products on an optimum basis.
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Certification according to DIN EN 13816 thanks to our know-how
- With our many years of experience and our extensive know-how, we are able to offer you customized assessments.
- With us by your side, you create the necessary confidence in your company and demonstrate to your customers that they can rely on your services and products.
- Benefit from our qualified and independent services and show the whole world that you attach great importance to quality and safety.